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CUSTOMER CARE MANAGER

WARWICK, WARWICKSHIRE

CIRCA £23,000 PLUS BENEFITS

Do you have a solid background in Customer Service and enjoy resolving customer complaints?  In this Customer Care role, you would be dealing with complaints from start to finish, ensuring regular communication to keep the client updated.

 

RESPONSIBILITIES

 

As a Customer Care Manager within this busy insurance business, you will be providing support to customer service teams to ensure complaints are investigated and resolved.

 

  • Initially contact customers by telephone, establish rapport and investigate their complaints

  • Ensure that regular updates are given as to the progress of complaint

  • Liaise with vehicle repairers and insurers to ensure prompt action and repair

  • Compile data and present reports using Excel

REQUIREMENTS

The key skills needed to be a Customer Care Manager are:

  • Professional telephone manner, resilient with excellent customer service skills

  • Ability to listen and empathise with customers and assist with their complaints

  • Previous experience of working in a call centre, customer service centre, conflict resolution, concern resolution, contact centre, contact resolution, hotline centre or similar background, where you have dealt with telephone calls and handled complaints

  • Background in insurance, banking, financial, motor trade or car dealerships would be useful where you gained exposure to FCA (Financial Conduct Authority)

  • Good attention to detail coupled with analytical and problem solving skills

  • Highly motivated with a strong desire to reach resolution and close cases

  • Computer literate e.g. Microsoft Office (Excel essential) and CRM experience

  • Organised and methodical with good attention to detail

ABOUT THE COMPANY

 

This rapidly expanding market leader have sociable, modern and friendly offices in Warwick. Ideally working 830 am to 5 pm Monday to Friday but for the right person there may be some flexibility.  They are located just a short walk from the town centre within easy reach of the bus and train stations - minutes from the A46 and there is free car parking.

Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.

To apply for this position -