Are you an experienced and empathetic Complaints Handler with the expertise in resolving complex complaints? Are you skilled at not just addressing issues, but also ensuring that customers leave feeling satisfied that their complaint has been investigated and dealt with fairly? 

 

This established and thriving company are committed to delivering exceptional customer service and satisfaction as well as ensuring their employees have a good work life balance and career development. 

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As a Complaints Handler you will handle complaints from start to finish, to ensure that the customer understands that you are thoroughly examining their complaints. This will involve:

• Reviewing and investigating customer complaints in a thorough and fair manner.

• Collaborating with various departments to gather information and resolve complex issues.

• Crafting clear, concise, and well-reasoned final resolutions that address customer concerns.

• Building and maintaining relationships with clients, demonstrating empathy, and understanding throughout the process.

• Implementing process improvements to minimise future complaints and enhance overall customer satisfaction.

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To be successful as a Complaints Handler you must have:

• Proven experience in handling customer complaints, particularly focusing on writing final resolutions.

• Background in insurance, banking, finance, motor trade would be advantageous preferably with knowledge of FCA regulations.

• Exceptional communication skills, both written and verbal.

• Strong problem-solving abilities and a keen eye for detail.

• Empathy and patience to connect with customers and ensure their concerns are heard.

• The ability to work independently and as part of a collaborative team.

• A passion for continuous improvement and a customer-centric mindset.

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In return you will receive:

• Competitive compensation and benefits package.

• Ongoing training and career development opportunities.

Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.