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CUSTOMER SERVICE ADVISOR

WARWICK, WARWICKSHIRE

UP TO £20,000 PLUS £2,000 BONUS AND BENEFITS

Would you like to join a company with a reputation for nurturing and developing their employees and ensuring they have a good work life balance? If you have an enthusiastic and positive manner and want to progress within this fast paced and fulfilling environment, then the opportunities for progression exist.

RESPONSIBILITIES

As a Customer Service Advisor within this fast-paced insurance business you will be:

  • Handling mainly inbound but also some outbound telephone calls, emails, letters, and live chats

  • Assisting customers with their insurance policies and claims

  • Dealing with customer inquiries and complaints in a positive and helpful manner

  • Entering details of customer interactions into the CRM system

  • Providing input for reports and spreadsheets

REQUIREMENTS

The key skills needed to be a Customer Service Advisor are:

  • Previous experience of working as a Customer Service Advisor in a call centre, customer service centre, conflict resolution, contact centre, contact resolution, hotline centre or similar background where you have dealt with customers by telephone

  • Strong written and verbal skills (minimum English and Maths GCSE at Grade C or above)

  • Professional telephone manner and excellent administration and customer service skills

  • Confident with multi- tasking with accurate data entry skills

  • Ability to listen to customers and assist with their insurance claims or queries

  • Background in insurance, banking, financial, motor trade or car dealerships would be useful

  • Good attention to detail and strong administrative skills are essential

  • Computer literate - Microsoft Office and CRM experience

This role is within the insurance sector and full product training will be given.

ABOUT THE COMPANY

This rapidly expanding market leader in this niche insurance sector, urgently needs Customer Service Advisors to work in their sociable, modern, and friendly offices in Warwick. The hours are 830 am to 5 pm or 9 am to 530 pm Monday to Friday. Located just a short walk from the town centre within easy reach of the bus and train stations - minutes from the A46 and there is free car parking.

Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.

To apply for this position -