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CUSTOMER SERVICE ADVISOR

WARWICK, WARWICKSHIRE PLUS 2 DAYS WORKING FROM HOME (WFH) OPTION
BASIC £20,000 PLUS £2,000 BONUS PLUS BENEFITS

Due to recent internal promotions and restructuring, my client is hiring new Customer Service Advisors. If you are looking for a new job that is Monday to Friday 830 am to 5 pm, with no shifts or weekends, and the option of working from home two days per week (WFH)- once you have completed training - then this could be a great career move! They are dedicated to developing their staff and providing structured training with career development prospects.

 

The Customer Service Advisor will be responsible for:

  • General administration and support to clients via mainly inbound and some outbound phone calls, live chat, email, white mail, website enquiries.

  • Documenting all client interactions and tasks immediately and accurately within the relevant CRM systems.

  • Managing requests, with timely updates to clients and associated departments.

  • Liaising between technical and support departments and clients.

  • Providing accurate input for reports and spreadsheets.

 

To be a successful Customer Service Advisor you will have the following skills and experience:

 

  • Minimum English and Maths grade C or above at GCSE level or equivalent.

  • Good interpersonal skills and a positive, enthusiastic manner.

  • Ideally previous customer service, concern resolution, contact centre, call centre, administration, office management or related experience dealing with people e.g., hospitality, retail, healthcare.

  • Computer literate with experience of using Microsoft Office applications and be able to multi-task with ease, entering information and conversing simultaneously.

 

This company develops and markets innovative insurance solutions to the Automotive Industry motor dealers.  They provide employees with an excellent benefits package that includes a bonus scheme, all-inclusive annual events, ad hoc team events, reward and recognition vouchers, free eye test vouchers, employee discount on company products, cycle to work scheme, free 24-hour employee assistance helpline programme, long service awards with vouchers, and free tea & coffee.

 

Based in modern offices with free car parking, located close to A46 and within walking distance of Warwick town centre and Warwick Parkway train station.

Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.

To apply for this position -