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CUSTOMER SERVICE ADVISOR

WARWICK, WARWICKSHIRE
UP TO £20,000 PLUS £2,000 BONUS AND BENEFITS

Would you like to join a company with a reputation for developing their employees and ensuring they have a good work-life balance with no weekend working? If you have an enthusiastic and positive manner and want to progress your Customer Service career within this fast-paced and fulfilling environment, then the opportunities for career progression are excellent.

RESPONSIBILITIES

As a Customer Service Advisor within this insurance business, you will be:

  • Handling mainly inbound but also some outbound telephone calls, emails, letters, website requests, and live chats

  • Assisting customers with their insurance policies and claims

  • Dealing with customer inquiries and complaints in a positive and helpful manner

  • Entering details of customer interactions into the CRM system

  • Providing input for reports and spreadsheets

REQUIREMENTS

The key skills needed to be a Customer Service Advisor are:

  • Ideally previous experience of working as a Customer Service Advisor in a call centre, customer service centre, conflict resolution, contact centre, contact resolution, hotline centre or similar background where you have dealt with customers e.g. retail, office

  • Strong written and verbal skills (minimum English and Maths GCSE at Grade C or above)

  • Professional telephone manner and excellent administration and customer service skills

  • Confident with multi-tasking with accurate data entry skills

  • Ability to listen to customers and assist with their insurance claims or queries

  • Background in insurance, banking, financial, motor trade, or car dealerships would be useful

  • Good attention to detail and strong administrative skills are essential

  • Computer literate - Microsoft Office and CRM experience

This role is within the insurance sector and full product training will be given.

ABOUT THE COMPANY

This rapidly expanding market leader in a niche insurance sector, is based in modern, and friendly offices in Warwick. The hours are 830 am to 5 pm or 9 am to 5 pm Monday to Friday. Located within walking distance from Warwick town centre and within easy reach of the bus and train stations - minutes from the A46 and there is free car parking.

Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.

To apply for this position -