Is your New Year’s Resolution to change jobs and have a better work life balance? Do you want to join a company committed to developing its staff? If you have a strong background in resolving customer complaints, then this could be a good move for you.

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As a Customer Complaints Manager, you will be overseeing complaints from start to finish, ensuring customer complaints are addressed effectively and efficiently.

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This will involve:

• Investigating customer complaints and identifying root causes. 

• Crafting clear, concise, and well-reasoned final resolutions that address customer concerns.

• Implementing process improvements to minimise future complaints and enhance overall customer satisfaction.

• Building and maintaining relationships with customers, demonstrating empathy, and understanding throughout the complaint investigation process.

 

To thrive in the role of Customer Complaints Manager you will need:

• Proven experience in a complaints resolution role, dealing with complaints up to final resolution e.g. final response letter or email

• Excellent communication and conflict resolution skills. 

• Strong analytical abilities to interpret data and drive actionable insights. 

• Background in insurance, banking, finance, motor trade would be advantageous preferably with knowledge of FCA regulations

• Strong problem-solving abilities and a keen eye for detail.

• Empathy and patience to connect with customers and ensure their concerns are heard.

• The ability to work independently and as part of a collaborative team.

 

In return you will receive:

• Competitive compensation and excellent benefits package.

• Ongoing training and career development opportunities.

• A positive and inclusive work environment.

• A central location walking distance from the centre of Warwick or Warwick Parkway railway station and free car parking.

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You must be able to reliably commute to the Warwick office on the days based from there.

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Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.