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CUSTOMER COMPLAINTS MANAGER

BASIC SALARY UP TO £26,000 PLUS

BONUS OF UP TO £2,000 AND EXCELLENT BENEFITS 

BASED IN WARWICK, WARWICKSHIRE

WITH HYBRID OPTION OF 3 DAYS WORKING FROM HOME (WFH) 

Is your New Year’s Resolution to change jobs and have a better work life balance? Do you want to join a company committed to developing its staff? If you have a strong background in resolving customer complaints, then this could be a good move for you.

As a Customer Complaints Manager, you will be overseeing complaints from start to finish, ensuring customer complaints are addressed effectively and efficiently.

This will involve:

  • Investigating customer complaints and identifying root causes. 

  • Crafting clear, concise, and well-reasoned final resolutions that address customer concerns.

  • Implementing process improvements to minimise future complaints and enhance overall customer satisfaction.

  • Building and maintaining relationships with customers, demonstrating empathy, and understanding throughout the complaint investigation process.

 

To thrive in the role of Customer Complaints Manager you will need:

  • Proven experience in a complaints resolution role, dealing with complaints up to final resolution e.g. final response letter or email

  • Excellent communication and conflict resolution skills. 

  • Strong analytical abilities to interpret data and drive actionable insights. 

  • Background in insurance, banking, finance, motor trade would be advantageous preferably with knowledge of FCA regulations

  • Strong problem-solving abilities and a keen eye for detail.

  • Empathy and patience to connect with customers and ensure their concerns are heard.

  • The ability to work independently and as part of a collaborative team.

 

In return you will receive:

  • Competitive compensation and excellent benefits package.

  • Ongoing training and career development opportunities.

  • A positive and inclusive work environment.

  • A central location walking distance from the centre of Warwick or Warwick Parkway railway station and free car parking.

You must be able to reliably commute to the Warwick office on the days based from there.

Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.

To apply for this position - 
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