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If you are looking to progress your career in insurance and want to join a supportive and nurturing insurance company, then this could be a good move. This insurance business has a reputation for providing excellent training and career development to its staff.

Do you have experience working as an insurance claims advisor, or claims adjuster experience? Or do you have strong administration and research skills with a desire to develop your career in insurance claims within the motor sector?


As an Insurance Claims Assessor, you will be talking to policy holders to discuss their GAP (Guaranteed Asset Protection) insurance claims for their cars.  It is a varied role dealing with all aspects of the GAP insurance claim:

  • Researching the current value of the customers’ vehicle and challenging motor insurers to negotiate a settlement value.

  • Managing a caseload from start of claim to settlement

  • Dealing with inbound and outbound calls, as well as emails and letters

  • Documenting all customer interaction on to the CRM system

  • Liaising with policy holders, brokers, underwriters, dealers, and other parties



To be successful as an Insurance Claims Assessor, you must have a background in administration, contact centre or customer service centre and:

  • Be a confident communicator, with a methodical mind, and data inputting skills

  • Have good organisational and planning skills, including planning your own workload

  • Good research skills with an inquisitive nature and able to investigate claims

  • Critical thinking skills to challenge and determine the truth

  • Tenacious and process driven to process the claims to settlement

  • Insurance-based claims experience in ideally motor industry or home insurance would be advantageous



One of the most trusted and respected insurance product and service providers to the UK automotive industry. The hours are 830 am to 5 pm Monday to Friday. Located just a short walk from the town centre within easy reach of the bus and train stations - minutes from the A46 and there is free car parking.

Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.

To apply for this position -