Are you a skilled and empathetic Customer Complaints Manager with an ability for turning customer complaints into positive outcomes? If you thrive on resolving complex complaint issues and making customers feel heard, this is your opportunity to join a company that truly values both its clients and its Customer Complaints  team.

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As a Customer Complaints Manager, you'll take full ownership of the customer’s complaint journey from start to finish—investigating, resolving, and communicating outcomes that are fair and transparent. You'll be part of a supportive Customer Complaints  team in a growing company that promotes work-life balance and continuous career growth.

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Key responsibilities of the Customer Complaints Manager:

• Conduct thorough investigations into customer complaints.

• Collaborate with internal teams and suppliers to resolve complaints.

• Draft clear, reasoned, and empathetic final resolution communications.

• Build strong relationships with customers, showing genuine care and professionalism.

• Identify opportunities for process improvement to reduce future complaints.

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What you need to be successful as a Customer Complaints Manager:

• Previous experience managing customer complaints, including writing final resolution letters.

• A background in insurance, finance, motor trade, or similar regulated industry  (Financial Conduct Act knowledge is a plus).

• Excellent written and verbal communication skills.

• Strong attention to detail and analytical thinking.

• Empathy, patience, and a customer-first mindset.

• Ability to work both independently and as part of a team.

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In return as a Customer Complaints Manager you will receive:

• Full training and support.

• Hybrid working – 2 days from home.

• Friendly, inclusive culture that prioritises wellbeing.

• Central Warwick location – close to town centre and Warwick Parkway station, with free parking.

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Join a company where your voice is heard and your work makes a real difference.