Our client is expanding and they're seeking additional Customer Service Advisors to join their team.  They are committed to providing continuous structured training, defined career development plans, and a strong emphasis on work-life balance, with no shifts or weekend work.

As a Customer Service Advisor your primary responsibilities include providing general administration and support to clients through various communication channels, including inbound and outbound phone calls, live chat, email, and website inquiries.

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To be eligible for this Customer Service Advisor role, you should have:

• A minimum of English and Maths grade C or above at GCSE level or equivalent

• Strong interpersonal skills and a positive, confident, and professional demeanour

• Previous experience in customer service, concern resolution, contact centre, call centre, administration, or office management

• Proficiency in using Microsoft Office applications

• Strong multitasking abilities, with the capacity to enter information and engage in conversations simultaneously

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The company offers a comprehensive benefits package, including:

• Bonus scheme

• Private healthcare

• Death in Service coverage

• Health Cash Plan

• Critical Illness Cover

• Holiday Purchase Scheme

• Inclusive social events – Christmas function is the next one!

• Reward and recognition vouchers

• Employee discounts

• Cycle to work scheme

• Long service awards

• Discounted gym membership

• Complimentary tea & coffee

Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.