RECRUITMENT SERVICES FOR JOB SEEKERS
CV Writing - we will discuss your career history, qualifications and aspirations and compile a professional CV. There is a fee chargeable for this service.
Interview preparation - if you need coaching prior to attending interviews or role playing exercises then let us help you.
LinkedIn training - we can offer personal face to face or Skype sessions to enable you to gain the most out of this incredibly powerful platform. We show job seekers how to raise their profile and the hidden tools available in LinkedIn.
Coaching for psychometric tests - many companies are now using batteries of psychometric tests. We are able to provide training in how best to perform in these assessments.
CUSTOMER SERVICE ADVISOR
UP TO £20,000 PLUS £2,000 BONUS AND BENEFITS
Would you like to join a company with a reputation for nurturing and developing their customer service staff and ensuring they have a good work life balance? This rapidly expanding market leader urgently needs Customer Service Advisors to work in their modern, and friendly offices in Warwick.
As a Customer Service Advisor within this fast-paced insurance business you will be:
Handling mainly inbound but also some outbound telephone calls, emails, letters, and live chats
Assisting customers with their policies, repairs, and claims
Dealing with customer enquiries and complaints in a positive and helpful manner
Entering details of customer interactions into the CRM system
Providing input for reports and spreadsheets
The key skills needed to be a Customer Service Advisor are:
Previous experience of working as a Customer Service Advisor in a call centre, customer service centre, conflict resolution, contact centre, contact resolution, hotline centre or similar background where you have dealt with customers by telephone
Professional telephone manner and excellent customer service skills
Confident with multi- tasking with accurate data entry skills
Ability to listen to customers and assist with their insurance claims or queries
Background in insurance, banking, financial, motor trade or car dealerships would be useful
Good attention to detail and strong administrative skills are essential
Computer literate - Microsoft Office and CRM experience
This Customer Service Advisor role is within the insurance sector and full product training will be given, but previous call centre experience is essential.
ABOUT THE COMPANY
The hours are 830 am to 5 pm Monday to Friday. Located just a short walk from the town centre within easy reach of the bus and train stations - minutes from the A46 and there is free car parking.
Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.