We are recruiting on behalf of a well-established and highly respected insurance provider within the automotive sector, who are looking to appoint a GAP Claims Assessor to join their growing GAP Claims Team. This is a Monday to Friday, 830 am to 5 pm position, offering a good work life balance, career progression and training.

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The role of GAP Claims Assessor:

This is an excellent opportunity for someone with strong customer service and administrative experience to develop a career in insurance claims. You will manage a portfolio of GAP claims, acting as the key point of contact for customers and liaising with insurers and third parties to achieve the best possible outcomes. The role suits someone who is empathetic, organised, confident on the phone, and comfortable working in a fast-paced office environment.

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Key responsibilities of the GAP Claims Assessor:

• Contact customers to explain the GAP claims process and proactively manage caseloads of GAP claims from start to finish

• Research vehicle values and negotiate with motor insurers where appropriate

• Validate claims documentation and keep customers informed throughout the process

• Maintain accurate records on internal CRM systems

• Handle inbound and outbound calls, emails, and general claims administration

• Liaise professionally with underwriters and other key stakeholders

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Candidate requirements to be successful as a GAP Claims Assessor:

• Strong verbal and written communication skills

• Confident using Microsoft Office and CRM systems

• Ability to multitask while speaking with customers

• A positive, empathetic, and customer-focused approach

• Previous motor or insurance claims handling experience would be advantageous

• Contact centre or office administration experience

• Strong organisational and problem-solving skills

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Please note SVB Solutions are acting as a Recruitment agency for the purposes of this vacancy.