We are recruiting on behalf of a well-established insurance solutions provider that partners with many of the UK's leading automotive dealer groups to provide GAP insurance.

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Key Responsibilities of the Administrator – GAP Claims Assessment

• Manage a portfolio of GAP insurance claims, ensuring cases progress efficiently from start to finish.

• Review, verify and validate claim documentation to ensure accuracy and completeness.

• Research vehicle valuations and liaise with motor insurers to support fair and accurate claim settlements.

• Communicate with customers throughout the claims process, providing clear explanations, regular updates and reassurance.

• Maintain accurate customer records, claim documentation and case information using internal systems and CRM platforms.

• Investigate claim-related information, assess documentation and support informed decision-making.

• Coordinate with colleagues and external stakeholders to resolve queries and progress claims within required timescales.

• Deliver a professional, empathetic and customer-focused service while maintaining confidentiality and accuracy.

• Organise and prioritise workloads effectively, managing multiple cases and meeting deadlines.

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Essential experience needed to be an Administrator – GAP Claims Assessment

• Administration, customer service or ideally claims-handling experience.

• Excellent written and verbal communication skills.

• Strong attention to detail and document-checking abilities.

• Effective research, problem-solving and decision-making skills.

• Good organisational skills and the ability to manage an individual workload.

• Confidence using Microsoft Office, CRM systems and digital record-management platforms.

• A proactive, professional and customer-focused approach.

• Insurance administration or claims assessment would be advantageous.

• Motor insurance, automotive retail or vehicle valuation would be useful.

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Benefits

• Full training, ongoing development and genuine career progression

• BUPA healthcare

• Life insurance and critical illness cover

• Employee Assistance Programme

• Staff discounts and regular company social events

• Modern offices with free on-site parking

• Excellent transport links, close to the A46, Warwick town centre and within walking distance of Warwick Parkway Station

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