Free parking, easily accessible from A46 and a short walk from Warwick Parkway station

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We are working with a well-established and highly respected insurance provider within the automotive sector, who are looking to recruit a GAP Claims Assessor.

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This is an opportunity for someone with strong customer service and administrative experience who is looking to build a long-term career in insurance claims. The role offers full training, career progression, and a great work-life balance with Monday to Friday hours (8:30am – 5:00pm).

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The role of GAP Claims Assessor

As a GAP Claims Assessor, you will manage a portfolio of claims from start to finish, acting as the key point of contact for policy holders. You will liaise with insurers and third parties to ensure claims are handled efficiently and achieve the best possible outcomes.

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Key responsibilities of GAP Claims Assessor

• Manage GAP insurance claims from initial notification through to settlement 

• Contact customers to explain the claims process and provide ongoing updates 

• Research vehicle values and negotiate with insurers where required 

• Validate claim documentation and ensure compliance with procedures 

• Maintain accurate records using internal CRM systems 

• Handle inbound and outbound calls, emails, and general administration 

• Build strong relationships with customers, insurers, and key stakeholders 

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To be successful as a GAP Claims Assessor you should have

• Strong communication skills (verbal and written) 

• Confident using Microsoft Office and CRM systems 

• Able to multitask and work efficiently in a fast-paced environment 

• Customer-focused with a positive and empathetic approach 

• Strong organisational and problem-solving skills 

• Previous experience in claims, insurance, or office administration is advantageous ​