If you have strong administrative and organisational skills and are looking for a defined career path with prospects, this could be a good move into the insurance sector. This insurance firm has a reputation for providing continuous professional development whilst ensuring staff have a good work life balance. 

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As a GAP (Guaranteed Asset Protection)  insurance Claims Assessor you will be ensuring that all GAP claims are handled efficiently, fairly, and in compliance with regulations.

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Skills needed to be a GAP Claims Assessor are:

• A background in administration, customer service, call centres, or insurance

• Strong problem-solving and analytical skills

• Excellent computer and data entry skills

• Good written and verbal communication skills

• Curiosity, tenacity, and strong research skills

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As a GAP Claims Assessor you will:

• Assess and process GAP  insurance claims, ensuring each is handled accurately and within agreed timeframes.

• Investigate the validity of GAP claims by gathering and studying relevant information

• Communicate effectively with policyholders, and third parties (e.g., loss adjusters, legal teams) to gather evidence and explain decisions.

• Provide excellent customer service by handling GAP insurance claims inquiries and resolving any issues in a professional manner.

• Maintain accurate records of all GAP insurance claims assessments, communications, and actions.

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You would be based in modern offices in Warwick with free parking and easy access to the A46, Warwick town centre, and walking distance from Warwick Parkway train station.

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If you're passionate about advancing your career in insurance and want a supportive work environment, apply now! Don't miss out on this opportunity for career growth and exceptional benefits.

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As a Customer Complaints Manager, you'll take full ownership of the customer’s complaint journey from start to finish—investigating, resolving, and communicating outcomes that are fair and transparent. You'll be part of a supportive Customer Complaints  team in a growing company that promotes work-life balance and continuous career growth.

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Key responsibilities of the Customer Complaints Manager:

• Conduct thorough investigations into customer complaints.

• Collaborate with internal teams and suppliers to resolve complaints.

• Draft clear, reasoned, and empathetic final resolution communications.

• Build strong relationships with customers, showing genuine care and professionalism.

• Identify opportunities for process improvement to reduce future complaints.

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What you need to be successful as a Customer Complaints Manager:

• Previous experience managing customer complaints, including writing final resolution letters.

• A background in insurance, finance, motor trade, or similar regulated industry  (Financial Conduct Act knowledge is a plus).

• Excellent written and verbal communication skills.

• Strong attention to detail and analytical thinking.

• Empathy, patience, and a customer-first mindset.

• Ability to work both independently and as part of a team.

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In return as a Customer Complaints Manager you will receive:

• Full training and support.

• Hybrid working – 2 days from home.

• Friendly, inclusive culture that prioritises wellbeing.

• Central Warwick location – close to town centre and Warwick Parkway station, with free parking.

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Join a company where your voice is heard and your work makes a real difference.